Havana Club Casino Review - Overall
The Havana Club Casino is the newest UK casino to enter the market having just launched its British pounds version in May 2003. We've heard a lot of really positive things about this casino from players of their US dollar version and were delighted when they decided to come into the UK.
The first thing to say about the Havana Club Casino is that they have probably the best customer service of any online casino we've ever experienced. Unlike many casinos, they do not 'farm' out this critical part of the business. It is all looked after 'in-house' and it really does show. This 'in house' approach is also reflected in another critical activity, speed of payouts. We were delighted (and amazed) when our cheques arrived only 2 working days after requesting them (this compares with about 2 weeks as the norm).
It goes without saying that the graphics, gameplay and promotions at the Havana Club Casino are excellent with a very attractive buy £50 get £60 free running at the moment. They also run standard monthly competitions, tournaments and give out special bonuses/gifts to keep their players happy.
We have no hesitation recommending the Havana Club Casino to all of our visitors. This new UK casino is a very slick operation and the way they handle their customer service is an absolute credit to the Havana Club team
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Havana Club Casino - Customer Support
We would always argue that this is the most important thing for a UK online casino to get right. Treat the players as individuals, be fair and honest and you won't go far wrong. In our opinion, the Havana Club has the best customer support we have ever experienced. You can contact a representative by either e-mail or via a UK free phone number 24/7. The staff were very friendly and really impressed us with their knowledge of the industry.
As a check, we fired off a number of e-mails to the Havana Club Casino with questions relating to their new UK casino. We received an answer back within 30 minutes which is the best we have seen in a long time (the average is anything between 6 and 12 hours depending on the day).
If you need to get in touch with the Havana Club customer support at any time, use the following:
UK Free Phone - 0800-015-8686
E-mail - [email protected]
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Havana Club Casino - Promotions
The Havana Club Casino offers up a very impressive 120% (or £60) bonus on you first real money deposit of £50. Although like all Microgaming casinos, you still have to claim you bonus, at the Havana Club once you've entered you details, your bonus is matched instantly i.e. there is no need to wait 72 hours for your bonus to arrive. To withdraw this bonus you only have to 'turn' it 20 times, which is also very reasonable (visit Best Bonuses to find out more).
All new players at the Havana Club Casino are automatically enrolled into the VIP program (1 point for every £1 you wager). Although at first glance it doesn't sound like much, but you'd be surprised how quickly it mounts up.
Once you are a Havana Club Casino player you form part of the privileged group who receive weekly promotions which include free money giveaways, bonus offers, draws, trivia contests and loads more. You can check out the details on the website to see what is running now although they do e-mail this information over to you.
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Havana Club Casino - Games
The Havana Club Casino offers 70 casino games to play which cater for all casino tastes. These include all of the standard games (Blackjack, Roulette, Baccarat, Stud Poker, Let-it-Ride Poker, Craps, Video Slots and Video Poker) but also includes some of less common games such as Sic Bow and Pai Gow. Of the 70 games available, 10 offer the chances of winning big through huge jackpots.
Click here to view the current Havana Club Casino live jackpots.
All payouts are audited by Price Waterhouse Coopers (see Best Payouts for more details).
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Havana Club Casino - Payments
As you would expect, there are a variety of different ways you can deposit cash with Havana Club Casino.
We strongly recommend that you use your Debit Card for all transactions within the Havana Club Casino. The reason being that some of the credit card companies have taken it upon themselves to tell us how to spend our money and often decline gambling transactions. We've never had this problem with debit cards and just find the whole experience easier!
One thing to note here is that the Havana Club pride themselves on getting players their winnings faster than anyone else. The are currently running at about 2 days for cheques which is about 5 times faster than anyone else in the industry
Overall, great casino software, fast customer support (if you need it) and good, frequent player promotions. Together these make the Havana Club a quality casino for the UK punter.
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