Platinum Play Casino Review - Overall
This casino is the first UK casino to be launched by the very well respected Fortune Lounge group. We've heard a lot of really positive things about this group from players of their US dollar casinos and were delighted when they decided to come into the UK. The advantage of their US heritage to us is twofold. Firstly, they have been around a long time and have gained the trust and respect from players for their payouts and game fairness and secondly, you don't last this long in the US if you customer service is nothing short of spectacular. These are factors that we rate very high on own list of whether a casino should be included here or not.
If you're new to online gambling, Platinum Play Casino is the perfect place to start off your online casino experience. There is an emphasis here on providing a supportive and educational environment for anyone experiencing online gambling for the first time. Comprehensive game previews, game guides and tutorials are easily available to get you started. This no-nonsense approach really is very very refreshing.
It goes without saying that the graphics, gameplay and promotions at the Platinum Play Casino are excellent with a very attractive buy £50 get £110 free running at the moment. They also run standard monthly competitions, tournaments and give out special bonuses/gifts to keep their players happy.
We have no hesitation recommending the Platinum Play Casino to all of our visitors. This is a perfect introduction to the exciting world of online casinos.
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Platinum Play Casino - Customer Support
We would always argue that this is the most important thing for any UK casino to get right. The whole emphasis behind this casino is about helping the newer players find their feet at online casino. Not surprisingly to support this you have to have absolutely top notch customer service and these guys do. You can contact a representative by either e-mail, live chat or via a UK free phone number 24/7. The staff were very friendly and really impressed us with their knowledge of the industry.
As a check, we fired off a number of e-mails to the Platinum Play Casino with questions relating to their new UK casino bonus. We received an answer back within 23 minutes which is the best we have seen in a long time (the average is anything between 6 and 12 hours depending on the day).
If you do want a question answering quicker than that, we've always found the 'Live Chat' option the best. This way you don't have to disconnect you computer to use your phone line.
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Platinum Play Casino - Promotions
Platinum Play Casino offers £110 bonus on you first real money deposit of £50. Although like all Microgaming casinos, you still have to claim your bonus, at the Platinum Play once you've entered you details, your bonus is matched instantly i.e. there is no need to wait 72 hours for your bonus to arrive. To withdraw this bonus you only have to 'turn' it 20 times, which is also very reasonable (visit Best Bonuses to find out more).
All new players at the Platinum Play Casino are automatically enrolled into the Players Club program. Once you are a Players Club member you will receive weekly promotions which include free money giveaways, bonus offers, draws, trivia contests and loads more. You can check out the details on the website to see what is running now although they do e-mail this information over to you.
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Platinum Play Casino - Games
Platinum Play Casino offers both European and American Roulette along with a progressive Jackpot version of the game called Roulette Royale. You can play seven types of Blackjack including the standard UK game to Vegas rules, Atlantic City Rules, Spanish 21, Multi-Hand Blackjack and another Progressive Jackpot version - Triple 7s. A total of 68 games are available including very impressive 11 Progressive Jackpot games.
Click here to view the current Platinum Play Casino live jackpots.
A new feature offered by Platinum Play Casino is where the software allows you to play to a "perfect" strategy on games like blackjack (or you can adjust the strategy to suit your own game). You can instruct the dealer to deal up to 500 hands automatically while you sit back and enjoy the atmosphere, having various set parameters including stop at a certain sized win or after your chips have increased by a specified amount. The software also offers the serious player an insight into their performance with statistic information on their play.
As you would expect, all payouts are audited by Price Waterhouse Coopers (see Best Payouts for more details).
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Platinum Play Casino - Payments
As you would expect, there are a variety of different ways you can deposit and withdraw cash with Platinum Play Casino. One card missing here at the moment is a UK debit card, but we're assured by these guys that is will be introduced very soon.
One thing to note here is that Platinum Play pride themselves on getting players their winnings faster than anyone else. The are currently running at about 2 days for cheques which is about 5 times faster than anyone else in the industry
Overall, we have no hesitation recommending the Platinum Play Casino to all of our visitors. This is a perfect introduction to the exciting world of online casinos for new players but with the players club and 'expert mode' software this casino also has a lot to offer the more experienced player too.
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